Our process
How we
work.
No ticket numbers. No vanishing acts. People who know your brand — and a clock that’s on your side.
01
We take you onboard
Before the first design, we learn your business: products, channels, competitors, and the way your brand talks. Files, logins and past work are collected once, in one place.
- A kickoff call — or a visit to our Bikaner office.
- Brand assets, dielines, photos and marketplace access gathered and organised.
- Scope, timelines and the first month’s priorities agreed in writing.
02
You get a POC
On recurring projects, one person on our team is appointed as your point of contact. One name, one number — the same person every time, not someone new every day.
- Your POC owns your brief from start to finish.
- They coordinate design, shoots, listings and print inside our team.
- You never chase five people for one update.
- Your POC is us — not someone new every day.
03
Your POC is trained for you
Before they handle your work, your POC is trained on your brand: guidelines, product range, pricing logic, marketplace rules — and the things you never want to see.
- Brand rules and tone written down and handed over.
- Product and SKU knowledge, so your briefs can stay short.
- A backup briefed too, so a day off never stalls your work.
04
Active responses from the team
You’ll get active responses from the team on WhatsApp, call or email. Every request is logged on our own task system, so nothing is lost between messages.
- Requests acknowledged — not left on read.
- Progress shared without you having to ask.
- Clear owners and visible status on every task.
05 · Our promise
24hrs**
Everyday jobs, delivered within 24 hours of a complete brief.
** Terms and conditions apply
- The 24-hour clock starts once we have a complete brief and every input the job needs — copy, product details, images, dielines and access.
- It covers everyday, defined jobs: creative adaptations, banner and social sizes, listing image edits, small text or price changes, and minor website updates.
- It counts working hours on working days. Requests that reach us after hours start the next working day.
- It does not cover photo and video shoots, new packaging masters, large catalogues, website builds, print production and delivery, or review and approval times on Amazon, Flipkart, Blinkit or any other platform.
- Each revision round is a new request with its own clock.
- Larger jobs get a written timeline before we begin. Festive peaks such as Rakhi and Diwali may need advance booking.
And until it’s printed, it’s on us.
We hand print files to your vendor ourselves and stay on it until the file opens correctly at their end — fonts, bleeds, colour modes, dielines, the lot.